Return Policy

At Digital Art Gallery, we want you to be completely satisfied with your purchase. Our Return Policy outlines the process for returning artworks purchased through our Website, ensuring a hassle-free experience. This policy applies to all artworks, including those featured in sections like "Curators' Picks" (e.g., Starry Night, Les Demoiselles d'Avignon, Water Lilies).

1. 14-Day Satisfaction Guarantee

  • Return Window: You may return any artwork within 14 days from the date of delivery for a full refund, no questions asked, provided the artwork is in its original condition.
  • Eligibility: The artwork must be:
    • Unused and undamaged.
    • Returned in its original packaging, including the Certificate of Authenticity.
    • Accompanied by proof of purchase (e.g., order confirmation email or receipt).

2. Damaged or Incorrect Artworks

  • Damaged Items: If your artwork arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging. We will:
    • Arrange a replacement at no cost, or
    • Issue a full refund, including return shipping costs.
  • Incorrect Items: If you receive an artwork different from what you ordered (e.g., wrong title or dimensions), contact us within 48 hours. We will provide a replacement or refund and cover return shipping.

3. How to Initiate a Return

To return an artwork, follow these steps:

  1. Contact Support: Email support@digitalartgallery.uk or call [your support phone number] within 14 days of delivery. Provide:
    • Order number.
    • Reason for return (e.g., satisfaction guarantee, damaged, or incorrect item).
    • Photos (for damaged/incorrect items).
  2. Receive Return Instructions: We’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Pack the Artwork: Securely package the artwork in its original packaging to prevent damage during transit. Include the Certificate of Authenticity and RMA number.
  4. Ship the Artwork: Send the package to the address provided by our support team. For satisfaction guarantee returns, you are responsible for return shipping costs unless otherwise stated.

4. Refund Process

  • Processing Time: Refunds will be processed within 7 business days of receiving the returned artwork, provided it meets the eligibility criteria.
  • Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal). You’ll receive a confirmation email once processed.
  • Exclusions: Shipping costs (if any) and taxes are non-refundable unless the return is due to damage or an incorrect item.

5. Non-Returnable Items

The following are not eligible for return:

  • Custom or commissioned artworks (unless damaged or incorrect).
  • Artworks damaged due to improper handling by the customer.
  • Artworks without the Certificate of Authenticity or proof of purchase.

6. Shipping Responsibilities

  • Satisfaction Guarantee Returns: You are responsible for return shipping costs and ensuring the artwork is securely packaged to prevent damage.
  • Damaged/Incorrect Items: We cover return shipping costs and provide prepaid shipping labels where possible.
  • International Returns: Additional customs duties or fees may apply for international customers. Contact us for guidance.

7. Contact Us

If you have questions about our Return Policy or need assistance with a return, reach out to our 24/7 support team: